At Gravewood FX, we respect your privacy and take the protection of your personal information seriously. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit or make a purchase through gravewoodfx.com.
1. Information We Collect
When you place an order or contact us, we may collect information such as:
- Your name
- Email address
- Shipping and billing address
- Phone number, if provided
- Order and purchase information
- Information you provide when contacting us
We collect only the information reasonably necessary to process and fulfill your order, provide customer service, and operate our website.
2. Payment Information
Gravewood FX does not directly collect or store your full credit card or debit card information.
Payments made through our website are processed through trusted third-party payment providers, including PayPal and Square.
Payment information is handled according to the privacy and security policies of those providers. PayPal and Square maintain their own security measures for processing payment information.
You can review their privacy policies directly:
PayPal Privacy Statement
Square Privacy Notice
3. How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Ship your purchases
- Send order confirmations and shipping updates
- Respond to customer service inquiries
- Process returns, refunds, or replacements
- Maintain business and transaction records
- Prevent fraud and protect our website and customers
- Comply with applicable laws and legal obligations
4. We Do Not Sell Your Information
Gravewood FX does not sell your personal information.
We also do not rent or trade customer email addresses or personal information to third parties for their own marketing purposes.
We only provide information to third-party services when reasonably necessary to operate our business, such as payment processing, shipping, website hosting, fraud prevention, or other services necessary to complete your order.
5. Email Communications
If you purchase from Gravewood FX, we may use your email address to send information related to your order, including receipts, order confirmations, shipping notifications, and customer service communications.
If we offer promotional or marketing emails, you may unsubscribe from those communications at any time.
We will never sell your email address to another company.
6. Cookies & Website Data
Our website or third-party services used on our website may use cookies or similar technologies to operate the site, process transactions, improve website functionality, understand website traffic, or provide security.
Some of these technologies may be provided by third-party services used by Gravewood FX.
7. Information Sharing
We do not sell your personal information.
We may share limited information when necessary with trusted service providers that help us operate Gravewood FX, including:
- PayPal — payment processing
- Square — payment processing
- Shipping carriers — delivery of your order
- Website and hosting providers
- Fraud prevention and security services
- Government authorities or law enforcement when legally required
These providers may have their own privacy policies governing how they handle information. Square, for example, states that it processes information on behalf of sellers for payment services and has separate privacy notices governing its own services.
8. Protecting Your Information
We take reasonable measures to protect the personal information we maintain from unauthorized access, misuse, or disclosure.
However, no website or method of electronic transmission can be guaranteed to be completely secure.
9. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.
Some information may need to be retained when required for legal, accounting, fraud prevention, transaction, or other legitimate business purposes.
For example, certain state privacy laws, including California’s privacy law, may provide consumers with specific rights regarding their personal information.
To make a privacy-related request, please contact us using the information below.
10. Children’s Privacy
Gravewood FX does not knowingly collect personal information from children under 13.
Our website and products are intended for general audiences and are not specifically directed toward children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or how Gravewood FX handles your information, please contact us on our contact page.